Privacy Policy

1. Scope

This Privacy Policy explains how Obsidian Systems LLC ("Obsidian Systems," "we," "us," or "our") collects, uses, and discloses information connected with our Website, Customer Portal, customer support, technology repair and service operations, Device Care, and SMS/text-message communications. This Policy does not govern third-party websites or services that have their own privacy notices.

2. Information we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, account information, device and repair information, appointment information, service history, transaction or payment-related information, communications with Obsidian Systems, Website or Customer Portal usage information, and SMS consent and messaging preferences.

When you browse our Website, hosting and security systems may process technical information such as IP address, browser and device information, pages requested, referring page, approximate location inferred from IP address, and log data used for security, troubleshooting, and service operation. We also store your selected theme and language preferences in your browser.

3. How we use information

We use information to provide requested services; manage customer accounts; schedule appointments; process and track repairs; send repair, appointment, account, and status notifications; provide customer support; process transactions; maintain security; improve our services; and comply with legal obligations.

4. Payments

We do not collect or store full payment-card information through this public Website. Payments may be processed by authorized third-party payment processors and our Customer Portal or related service systems. Those providers process payment information under their own terms and privacy notices and only as needed to complete the transaction or provide related services.

5. SMS/text message privacy

Customers may voluntarily consent to receive text messages from Obsidian Systems LLC. With consent, messages may include appointment confirmations or reminders, repair status updates, service notifications, account notifications, customer-support communications, and other communications that you specifically requested or agreed to receive.

SMS consent and phone numbers collected for SMS communication purposes will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Communications providers, including Twilio or a comparable provider, may process a phone number and message content solely to transmit messages or operate services for us. That restricted operational processing does not give a provider the right to use, sell, rent, or disclose your SMS consent or phone number for its own marketing or promotional purposes.

6. SMS consent and choices

SMS consent is voluntary and is not a condition of purchasing goods or services. You may opt out at any time by replying STOP to a message from us. You may reply HELP for assistance or call 812-634-8486. Message frequency varies. Message and data rates may apply.

7. Information sharing

We may provide information to service providers that help us operate the business and provide requested services, such as communications, hosting, security, payment, customer-support, and operational service providers. These providers may process information only as needed to perform services for us and are not permitted to use it for their own marketing or promotional purposes. We may also disclose information when required by law, to protect rights, safety, and security, or in connection with a business transaction such as a financing, merger, or sale of assets. The SMS-specific protections in Section 5 apply even where this section otherwise describes information sharing.

8. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission, storage, or security control can guarantee absolute security, so please use care when communicating sensitive information.

9. Data retention

We retain information only for as long as reasonably necessary for business, legal, accounting, security, warranty, customer-service, and operational purposes. Retention periods may vary based on the type of information and the services provided.

10. Your rights and choices

Depending on where you live and the information involved, you may request access to, correction of, or deletion of personal information where applicable. You may also change your communication preferences, including by using the SMS opt-out instructions above. To make a request, call us at 812-634-8486 or visit us at 1826 N 6th Street, Vincennes, IN 47591. We may need to verify your identity before completing a request and may retain information where law permits or requires it.

11. Children's privacy

Our services are not directed toward collecting personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can address the request.

12. External services

Our Website may link to Facebook, maps, the Customer Portal, payment providers, and other external services. Their privacy practices are governed by their own policies, not this Privacy Policy.

13. Changes to this Policy

We may update this Privacy Policy as our services, practices, or legal requirements change. The Last Updated date above shows when this page was most recently revised.

14. Contact us

For privacy questions or requests, contact Obsidian Systems LLC at 812-634-8486 or visit us at 1826 N 6th Street, Vincennes, IN 47591, Vincennes, Indiana, United States.